What guidelines exist for PSOs in dealing with mental health crises?

The correct choice emphasizes the importance of ensuring safety while recognizing that mental health crises often require specialized intervention. Protective Security Officers (PSOs) are trained to handle a variety of situations, including those involving individuals in crisis. It is crucial for PSOs to call for specialized assistance, such as mental health professionals or other emergency services, when they encounter such scenarios.

This approach not only prioritizes the safety of the affected individuals but also ensures that trained professionals can provide the appropriate support. PSOs play a vital role in assessing the situation and maintaining a secure environment while waiting for additional help to arrive. Their training includes the ability to gauge the severity of the crisis and take appropriate actions to de-escalate situations if necessary.

Other options do not align with recommended practices for PSOs. Resolving all issues independently could lead to inadequate responses and heightened risks. Avoiding interaction entirely would disregard the responsibility of PSOs to maintain safety and provide appropriate intervention. Documenting the incident is important for accountability and review, but it should not be the sole action taken during a crisis situation where immediate assistance is required.