Give an example of a non-verbal communication tactic a PSO might use.

Using hand signals or gestures to instruct or guide individuals is a vital non-verbal communication tactic that a Protective Security Officer (PSO) might employ in various situations, particularly in environments where verbal communication could be impractical due to noise, distance, or urgency. This method allows the PSO to effectively convey instructions without needing to rely on spoken words, ensuring that messages are understood quickly and efficiently.

For instance, during an emergency situation where immediate direction is crucial, a gesture can quickly direct people to safety without delay caused by verbal communication. This approach not only helps maintain order but can also enhance the safety of individuals in potentially chaotic environments.

In contrast, shouting commands does not qualify as non-verbal communication, as it relies purely on vocal sound. Writing notes, while a form of communication, is also verbal (in the written form) and could take longer in urgent scenarios. Nodding in agreement, while a non-verbal action, is limited in its applicability and does not convey clear instruction or guidance needed in a security context. Thus, hand signals and gestures stand out as the most effective non-verbal communication tactic in the role of a PSO.